TERMS OF BUSINESS

Alteration
 Minor itinerary adjustments are free of charge. The company at its own discretion will determine the nature of any adjustments and alter the charges accordingly.  

Waiting Time
 The first 15 minutes of waiting time are automatically included in our charges, thereafter we charge waiting time by 15 minutes increments at £7.50 per 15 minutes. Unless pre-agreed, after 30 minutes of waiting for collections, AH Executive Chauffeurs reserve the right to deem the booking cancelled by the customer and will charge in accordance to our cancellation charges. (This does not apply to Airport Collections)  

Hire Price
 We guarantee the cost of vehicle hire providing that the original itinerary at the time of booking hasn't been altered.  

Insurance
 We are insured for passenger travel. This insurance is for public liability and doesn't constitute a travel or baggage insurance. If you require a member of our staff to drive your own/company vehicle, they must be covered on your/company insurance. AH Executive Chauffeurs accept no liability for insurance excess, theft or damage whilst not in a vehicle belonging to AH Executive Chauffeurs.   We don't accept responsibilities for Delays caused by adverse weather conditions, accidents and traffic congestion. Any theft or damage to properties of the person who made the booking or any other person travelling within the booking, except where such theft or damage is caused by a direct action of AH Executive Chauffeurs employees.
  
Disorderly Behaviour
 
We reserve the right to refuse travel to anyone deemed to be a nuisance or danger to our passengers or employees. We may seek the help of the police to remove any offenders from our vehicles and will not pay compensation or refund in such circumstances. Any damage or soiling of our vehicles will be charged at main dealer prices and additional charges for lost business will be charged whilst the car is off the road.  

Smoking
 
We strictly observe a non-smoking policy in all our cars. Law can make no variations to this order.  

Use of Vehicles
 
AH Executive Chauffeurs make every effort to supply top quality vehicles. However, should such vehicles are not available, we reserve the right to provide a similar alternative vehicle at the same price - this hire shall be known as subcontract or sub-hire.  

Deposits
 
For advanced bookings for Prom nights, Weddings and special events we require a 50% deposit paid to secure the date requested. If for any reason the booking needs to be cancelled a full £10 admin charge will be applied to the refund. If the cancelation is within 7 days of the booking no refund will be offered. Further the remaining 50% will need to be paid before any travel can commence unless agreed prior.  

Cancellations/Refunds
 
Full charges will be payable in the event of cancellation with less than 24 hours notice. Refunds are at the discretion of the management.     Payment   Unless agreed, we require payment to confirm the booking by either bank transfer or credit/debit card. If payment is to be made by credit/debit card, this is subject to a 1.99% surcharge and done via PayPal. AH Executive Chauffeurs do not keep customers card details.      

Airport Transfers
We always endeavour to make our airport collections as smooth and efficient as possible so we thought it would be useful to let you have details of our operating standards.   Flight arrivals   We will normally be at our meeting point not more than 20 minutes after the flight is scheduled to land, allowing time for embarkation, passport control, baggage collection and customs. Please let us know if you feel that for any reason we should be earlier.  

Manchester Airport Meeting Points
 
Our driver will be waiting for you with a welcome board inside the terminal at the following areas Terminal 1 – In front of WH Smith Terminal 2 – In front of Spar (Shop) Terminal 3 – In front of The Foreign Exchange Bureau.     

Flight Delays
 
Flight delays are of course beyond our control, but we constantly monitor schedules via the airport website and plan our own schedules to give a reasonable degree of flexibility. However, we do reserve the right to subcontract any work that we not able to fulfil. In the case of extreme delays and the unlikely event that either our subcontractors or we cannot reschedule, we will make every effort to contact you. A full refund would of course be made. Early Flight Arrivals   Again, we monitor the flight schedules and will be as flexible as possible, though a certain amount of waiting in the terminal building may be unavoidable. We will contact you by mobile phone if this is the case (please ensure that we have your number)  

Traffic
 
Although we constantly monitor road and motorway conditions, abnormal and unavoidable traffic problems are beyond our control. However, we will always advise you of any delays wherever possible.     

Account Customers 
All invoices are due for payment no later than 31 days from invoice date. Any invoice outstanding beyond this period will attract a £15.00 late payment admin charge. Any payments outstanding after 60 days will be referred to our debt recovery agency.  

Complaints
 
If for some reason you are unhappy with the service, you should, in the first instance, relay your concerns immediately to the driver, who will try to rectify the issue on the spot. If the matter hasn't been resolved to your satisfaction, please e-mail us at info@ahexecutive.co.uk providing the driver's details, date and time of the incident.   

Weddings
 
Once the booking has been made and the price has been agreed that will be the set price. If the time is exceeded, we reserve the right to charge additional waiting time at £7.50 per 15 minutes per vehicle unless agreed in advance. As always, please discuss the requirements of your wedding day with us before.    
By booking our services you agree to the above terms of business.      

AH Executive Chauffeurs  
21 South View,
Rochdale,
OL11 5HU
01706 560115